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Storybook Villa Rental Agreement / Terms of Use
Guests using www.StorybookVilla.com to make a reservation agree to the following terms and conditions:

This is a Rental Agreement between The Owners of Storybook Villa where “Storybook Villa”/ “Us”/ “We”=The Owners/Lessor and The Renter or Guest where “You”/ “Guest”=The Renter.

The property will be ready for occupancy at 4:00 PM local time on the beginning date of the lease and must be vacated by 11:00 AM local time on the ending date of the lease.

Payment:
Storybook Villa accepts payment by credit card only. VISA, MasterCard, Discover and American Express.

Initial Deposit:
The Initial Deposit is equal to 50% of the rental fee, cleaning fee, and tax.

A Damage Deposit in the amount of $400 is included as part of your total balance due (collected with your balance, not collected upfront). During the week following your check-out, the property will be inspected for damage and your $400 damage deposit will be refunded (or a portion thereof depending on extent of damages, if any).
VRBO / HomeAway.com offers you “Protection options” (Cancellation & Damage Protection and “Carefree Rental Guarantee”) during the reservation check-out process. These fees are optional. Contact HomeAway.com or VRBO.com if you have questions on these options prior to booking.

The Remaining 50% Balance as well as the $400 Damage Deposit are due 30 days before your check-in date. If you are booking this within 30 days of arrival, the total amount is due at time of booking.

We reserve the right to charge additional service fees not included in the rental agreement in order to pay for, but not limited to, the following:
· Excessive cleaning &/or laundry needed to return property to a cleanliness level acceptable to the average guest. Additional cleaning-service hours, supplies &/or fees associated with the delayed check-in of the next guest(s).
· replacement of missing items upon inventory check ($250 per stroller)
· evidence of smoking on the premises
· evidence of pets on the premises
· soiling of towels, linens, carpets, & furniture
· misuse of items belonging to the property
· replacement &/or repair of damaged items
· number of guests exceeds the maximum occupancy of the property (10) unless cleared by us before hand. ($100 fine/per night)
· renter is evicted by the owner (or representative of the owner), the local law enforcement, or the security company employed by Kaleidoscope Condominiums
· replacement of missing parking passes &/or missing keys to the property & pool ($100 each)
· delayed check-in of next guest due to your late check-out

No Smoking / No Pets Policy:
No Smoking/Pets permitted on/in premises under any circumstances, No Exceptions. If any evidence of smoke / pet(s) is found on/in premises, you will be asked to vacate immediately with no refund.

Minimum Stay Policy:
Storybook Villa has a 3 day minimum stay policy (unless approved by owner).

Maximum number of occupants:
Maximum number of occupants city-approved for Storybook Villa #1 (3 bedroom) is 10 people.
Maximum number of occupants city-approved for Storybook Villa #2 (2 bedroom) is 8 people.
We will not rent to vacationing students or singles under 25 years of age unless accompanied by an adult guardian or parent.

Falsified Reservations:
Any reservation obtained under false pretense will be subject to forfeiture of initial deposit and/or total rental payment and the party will not be permitted to check-in.

Cancellation Policy:
Cancellations that are made more than sixty (60) days prior to the check-in date will receive a 100% refund. Cancellations made between sixty to thirty-one (60-31) days of the check-in date forfeit the Initial Deposit (ie 50% of the total, paid upon booking). Cancellations that are made within thirty (30) days of the check-in date forfeit the entire amount paid unless Storybook Villa is able to be re-booked for the vacated dates reserved under the original reservation & rental agreement. Changes to reserved dates (ie date-changes or shortened-stays) are considered cancellations for each day changed.

Any cancellation or change must be made in writing (email is preferred).

City and Community Rules:
Guest agrees to abide by the laws and rules of the city and HOA community. These are posted in the property and around the complex. The HOA property management has capped the maximum number of guests in the pool area at one time per unit to 6 people for safety purposes.

Parking Policy:
Two parking spaces are assigned to Storybook Villa and available to guests:
Storybook Villa #1: Parking space #81 (end spot, next to red fire hydrant), and Garage #81.
Storybook Villa #2: Parking space #30 (near the front entrance to the complex) and Garage #30.
You do not need a parking permit for these assigned parking spaces. Failure to park in these spaces will most likely result in towing of vehicle at renter/visitor’s expense (parking is patrolled).

Natural Disasters and Weather/Storm Policy:
We do not refund rents or deposits lost due to cancelled or shortened stays because of natural disasters &/or weather/storms. Departures due to natural disasters &/or inclement weather/storms do not warrant refund of rent or deposit.

Included with your Stay:
Payment includes one-time linen set-up prior to check-in and one-time cleaning service after your departure. There is no daily maid service. All paper items and cleaning supplies are provided (i.e. toilet paper, paper towels, hand soap, dish soap, laundry soap), however you are responsible for replacing these items if they run out during your stay. Extra items needed are the responsibility of the guest (i.e. bring your tooth paste, body soap, lotions, shampoo, etc.)

Accommodations:
Storybook Villa #1 (3bd): One California king bed, one Queen bed, one set of Bunk beds (twin on top & full on bottom), one Trundle bed (twin, pulls out from under bunk bed) and one Full sleeper sofa. Sleeps a total of 10 people (sleeps 8 in beds provided upstairs). 2 pack-n-play cribs provided as well.
Storybook Villa #2 (2bd): One California king bed, one set of Bunk beds (twin on top & full on bottom), one Trundle bed (twin, pulls out from under bunk bed) and one Full sleeper sofa. Sleeps a total of 8 people (sleeps 6 in beds provided upstairs). 2 pack-n-play cribs provided as well.

Utilities:
The Lessor (Owners) will provide water, AC/heat, gas, electricity, trash removal, telephone usage (free calls anywhere in the U.S., Canada, & Puerto Rico), internet WiFi, & cable channels provided. Guest is responsible for any fees associated with charges incurred above & beyond the normal bill for telephone, WiFi, &/or cable including all long distance calls, collect calls, and pay-per-view cable charges.

Lessor (Owners) Responsibility:
The Lessor (Owners) will provide and maintain appliances. We will not be liable for interruption of these services that is beyond our control. We will also not be responsible for interruption of water, AC/heat, gas, electricity, telephone usage, internet WiFi, & cable channels that is beyond our control, nor any noise pollution that is beyond our control. Please promptly notify us of any problems. Renter may not end this agreement or obtain a refund because of these interruptions.

Guest Responsibility:
The laws, rules, policies, and procedures listed within this Terms of Use/Rental Agreement, House Rules (posted inside the property), Community Rules (posted), City Rules (posted) & Parking Policy are meant to protect our guests and owners alike. All Tenants and their guest(s) are required to conform to all rules, policies, and procedures. Failure to comply may result in city fines &/or immediate eviction.

HOUSE RULES:
1. Please always keep in mind that this is our second home.
2. Keep noise level to minimum between hours of 8pm – 9am. Keep in mind that some walls are shared with neighbors.
3. Park in parking space #81 and/or garage #81 only.
4. Abide by all city and community rules & regulations posted inside & around the complex.
5. Guests of Guests may visit but cannot spend the night nor violate max occupancy as established in agreed upon Rental Agreement.
6. Do not move furniture.
7. To repeat Rental Agreement: No Pets, No Smoking
8. Sleeper-sofa bed is for sleeping hours only. Please use as sofa during the day.
9. No jumping on the beds or any furniture.
10. (SV#1) Fireplace may only be lit by an adult. Do not leave gas key in wall keyhole after fireplace is lit.
11. (SV#1) Fireplace not to be left on while no one is in the living room. Do not leave children unattended near fireplace. Caution: Glass gets hot.
12. Children should not be left unattended in the bathtub, near open windows, or in the patio.
13. The stairway & area atop the stairs are not play areas.
14. Child safety-gates are provided. They serve as protective devices & cannot replace parental supervision. Child safety-gates should not be shaken or climbed on.
15. Do not run AC or heater while doors are open.
16. When leaving, please turn off all lights and double-check the front door is locked behind you.
17. Food items should be kept and eaten downstairs.
18. Bath towels should not be used as pool or beach towels.
19. Full trash bags need to be disposed of in the dumpsters provided.
20. Contact owners with damages immediately. 714-334-3736, 714-222-6268
21. Please apply common sense and The Golden Rule with regards to safety & treatment of the property during your stay.

Anaheim Municipal Code: Chapter 4.05 Short-Term Rentals, .0116

(a) Maximum number of occupants:
not to exceed two (2) persons within each short-term rental unit plus
not to exceed three (3) persons per bedroom
Max Occupancy for Storybook Villa #1: 10 people (as approved by city)
Max Occupancy for Storybook Villa #2: 8 people (as approved by city)

(b) Number of off-street parking spaces: 2 parkings spaces
Storybook Villa #1: parking spot #81 and garage #81
Storybook Villa #2: parking spot #30 and garage #30
neither spot requires a parking permit

(c) Trash:
Discard into the provided dumpsters on site. Never store outside the home.

(d) Occupants may be cited, fined, &/or evicted:
you must comply with all applicable laws & rules (city, CC&R’s, owners)

(e) Owner’s Information & Emergency
Josh Hochgesang 714.334.3736
Mindie Hochgesang 714.222.6268
Emergency 9-1-1

(f) City’s Loud and Unreasonable Noise Ordinance (Chapter 6.73)
restricts excessive noise between the hours of 10pm-7am

(g) Summary of CC&R’s/HOA Rules & Regulations (posted inside the property)
pool hours: 9am-10pm
quiet hours: 10pm-9am

(h) a copy of the chapter 4.05 (posted inside the property)

You must leave unit on the date and time designated. Check-in is 4:00 pm and Check-out is 11:00 AM sharp.

Promptly notify Lessor (Owners) of any problems.

Abandoned possessions: We will not be responsible for any of your personal property left in or outside the premises. We will be glad, if found, to mail them to you and have the right to deduct the cost of postage as an additional service fee if appropriate.

Restrictions:
No trailers, boats, jet skis.

Guest assures the Lessor (Owners) that the tenants will observe all conditions and terms of this lease as to maintaining the premises in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.

Guest assures the Lessor (Owners) that any tenant who violates any of the terms of this Rental Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant’s guest(s).

Guest agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises.

Guest and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordinance, nor commit waste or nuisance on or about the premises.

Guest agrees that he/she shall not paint or make any alterations to the property without the owner’s consent.

After 24 hours notice, Guest shall have the premises available to enter for the Lessor (Owners) or his agent in order to make repairs that become necessary during your stay.

In an emergency, Lessor (Owners) or his agent may enter the premises at any time without securing prior permission from Guest.

Guest may not let, sublet or assign this lease for all or any part of the premises.

If Guest abandons or vacates the premises, Lessor (Owners) may at his option terminate this lease, enter the premises, and remove all property (pertains to extended stays or emergency situations only).

In the event that any action shall be commenced by either party arising out of, or concerning this lease or any right or obligation derived there from, the prevailing party shall be entitled to receive attorney’s fees as fixed by the Court in addition to all relief at law or equity.

Guest assumes full responsibility for fulfilling the terms of the lease for the period stated and assure the Lessor (Owners) full recourse for the payment of any amount outstanding from the total amount due in accord with the terms as stated above including any outstanding or unpaid charges that are the responsibility of the Guest.

Guest agrees to indemnify and save Lessor (Owners) harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the leased premises by the Guest &/or tenant’s guest(s) or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the rented premises.

Guests for themselves and their respective heirs, personal representatives, successors and assigns, hereby release Storybook Villa, the owners of the property, agents, insurers, attorneys, successors and assigns from all claims, demands, or cause or thing whatsoever resulting from or in connection with the property of this rental contract, including without limitation any claim, demand or cause of action for personal injury or death and any and all loss, liability, cost and expense resulting from any claim, demand, suit or cause of action which may be asserted.

Credit Card Authorization:
I (Guest) understand and consent to the use of the credit card provided without original signature on the charge slip and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after leased premises are vacated. My initial deposit equal to 50% of the rental fee, cleaning fee, and tax and is payable at time of booking and will be applied toward my balance once my reservation has been confirmed by the owner.

Acknowledgment of Electronic Signature and Binding Rental Agreement:
I understand and acknowledge that by completing the online reservation process & submitting my request for reservation that I have read, understood, and agree to the terms of this agreement and all policies of this property. I acknowledge and agree that I am bound by this rental agreement and I have signed “electronically” upon submitting my request for reservation.